Delete user extension from NICE perform application server

Delete user from NICE user Administrator

1.       Login to the application server and open the link:

http://niceperform01.ent.bhpbilliton.net/Nice

2.       Click on Accessories->User Administrator

3.       Locate the user and double click to view the details

4.       Click on Agent

5.       Make a note of the extension and delete the extension from NICE after that

6.       Delete user

Delete extension and free the channel from System Administrator

1.       Go to Accessories-> System Administrator

 

2.       Click on settings and check Technician Mode

3.       Go to master Site-> CTI Interfaces -> Drivers -> Cisco Driver

4.       Click on Interfaces, Locate the extension and move it from left to right                

5.       Click on Save and Update configuration

6.       Go to master Site-> CTI Interfaces ->CTI Interfaces->Cisco TAPI interface

7.       Click on devices, Locate the device and delete the extension, after deleting click on save and update configuration

8.       Click on Master Site -> CLS definition -> Channel Mapping -> Static Mapping

9.       Click on Summary select extension and click on detach

(This will detach the channel and you will have one free channel)

10.    Click on Master Site -> CLS definition -> Channel Mapping ->Sources Definition

11.   Locate Extension and Delete the extension